FAQ

GENERAL

What is Times Privilege?

Times Privilege is your passport to great membership benefits and exclusive deals. Enjoy discounts at Times bookstores, GoGuru and our partner merchants.

  • Free membership with no renewals needed
  • As a member, you enjoy rebates when you accumulated enough spend at Times bookstores or GoGuru. More information on our Accumulated Spend Program is available here.
  • We have introduced a mobile app that allows you to enjoy our promotions, partner deals and birthday treats
  • More details on our membership benefits are available here

Currently, we are offering free membership to all customers.

This is to provide you with information of our promotions and partner deals of a specific mall when you are in the vicinity of the mall concerned. Remember to turn on your mobile device’s location services for the Times Privilege app in order not to miss out on these deals!

Please go to the Login screen/page and select the Forgot Password link to reset your password.


BENEFITS

There are many perks and privileges that come with the Times Privilege membership. Details on our membership benefits are available here .


ACCUMULATED SPEND PROGRAM

  • To receive $10 Rebate E-Voucher, a $150 accumulated spend is required
  • To receive $25 Rebate E-Voucher, a $250 accumulated spend is required

More information on our Accumulated Spend Program is available here.

You may log in to the Times Privilege mobile app to view your Accumulated Spend amount at the My Account section

Your accumulated spend will be updated by the next day.

Your accumulated spend will be forfeited at the end of each 12-month qualifying period.

More information on our Accumulated Spend Program is available here.


REDEMPTION

There are various E-Vouchers available for your redemption:-

  • 20% Discount E-Voucher (Welcome Gift) for use at Times bookstores and on GoGuru
  • 20% Discount Birthday E-Voucher for use at Times bookstores and on GoGuru
  • Other Birthday E-Vouchers from our partners, where applicable
  • Rebate E-Voucher when you achieve an Accumulated Spend milestone
  • Partner Deals E-Vouchers

The following E-Vouchers will be automatically pushed to your Wallet when their conditions are met:

  • 20% Discount E-Voucher (Welcome Gift)
  • 20% Discount Birthday E-Voucher
  • Birthday E-Vouchers from our partners
  • Rebate E-Voucher (Accumulated Spend)


Partner Deals E-Vouchers will need to be manually downloaded. Please refer to the PARTNER DEALS section below on downloading of Partner Deals E-Vouchers.

  • Tap on the WALLET icon at the bottom of the Times Privilege app to view the E-Vouchers available for redemption
  • Choose the desired E-Voucher to redeem from the list on the Available tab
  • For redemption at a physical outlet, tap on the Redeem button, and present the next screen to the cashier to key in the Verification Code (mandatory) and Transaction No. (optional).
  • For redemption on GoGuru (online store), key in the E-Voucher Serial No. into the Coupon Code field at Shopping Cart.
  • You can also view the redeemed E-Vouchers and expired E-Vouchers from the Redeemed and Expired tabs respectively.

Different E-Vouchers may have different expiry dates. Please refer to each E-Voucher’s terms & conditions.

We regret that E-Vouchers cannot be reinstated once expired.


PARTNER DEALS

You must first register for the Times Privilege membership.

To download the Partner Deals E-Vouchers:-

  • Tap on the DEALS icon at the bottom of the Times Privilege app to view the list of our partner deals
  • Choose a desired deal
  • Tap on the Download to Wallet button at the Deals Details screen to push the E-Voucher to your Wallet in the app

To redeem the E-Vouchers, please refer to the REDEMPTION Section above on how to redeem E-Vouchers.